# Refund Policy

Last updated: December 10, 2025

## 7-Day Money-Back Guarantee

We stand behind Stenox. If you're not completely satisfied with your purchase, we offer a **full refund within 7 days** of purchase—no questions asked.

## How to Request a Refund

To request a refund, please send an email to [support@stenox.app](mailto:support@stenox.app) with the following information:

- **Confirmation ID** — The order confirmation ID from your purchase
- **Receipt Screenshot** — A screenshot of your purchase receipt

Once we verify your purchase, we'll process your refund within 3-5 business days. The refund will be issued to the original payment method.

## Eligibility

To be eligible for a refund:

- Your refund request must be submitted within 7 days of the original purchase date
- You must provide valid proof of purchase (confirmation ID and receipt)

## Right to Refuse

We reserve the right to refuse a refund request if we suspect fraudulent activity, including but not limited to:

- Multiple refund requests from the same individual
- Suspicious purchasing patterns
- Attempts to abuse the refund policy
- Use of stolen payment methods
- Chargebacks filed without first contacting us

## After Your Refund

Once a refund is processed, your license key will be deactivated. You will still have access to Stenox's free tier, which includes 5 minutes of transcription per day. You're welcome to repurchase at any time if you decide to unlock unlimited access again.

## Contact

If you have questions about this refund policy or need assistance with a refund, contact us at [support@stenox.app](mailto:support@stenox.app)